Shipping policy

At Ourithreads Ltd, we focus on delivering your orders in a safe and timely manner. Below are the details of our processing and shipping timelines.

Processing Time
All orders are prepared and processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or public holidays will be handled on the next working day.

Shipping Time
After processing, orders are typically delivered within 16–20 business days.
Delivery times may vary depending on your location, customs clearance, and peak seasons.

Shipping Confirmation
Once your order has been dispatched, you will receive an email confirmation along with tracking information.

Possible Delays
While we aim to meet the estimated delivery timeframe, delays can occur due to courier services, customs, or other external factors beyond our control.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages
If your order is lost in transit or arrives damaged, contact us as soon as possible at:
ourithreadsltd@gmail.com

Please include your order number and a clear explanation of the issue so we can resolve it efficiently.