Disputes and Chargebacks

At Ourithreads Ltd, we aim to maintain a fair, secure, and transparent shopping experience for every customer. This policy outlines how we handle order-related concerns, disputes, and chargebacks.

Contact Us Before Taking Further Action
If you face any issue with your order, we strongly recommend reaching out to us first. Most problems can be resolved quickly without involving your bank or payment provider.

Email us at: ourithreadsltd@gmail.com

Order-Related Concerns

Late Deliveries
If your order does not arrive within the expected delivery timeframe, contact us. We will investigate the shipment status and provide a solution, which may include a replacement if necessary.

Damaged or Incorrect Items
If you receive a damaged or wrong item, email us with clear photos and a brief explanation. After reviewing your case, we will offer a suitable resolution, such as a replacement or refund.

Refund Requests
If you would like to request a refund, contact our support team with your order details. We will guide you through the process and review your eligibility.

Chargeback Policy
We encourage customers to resolve issues directly with us before initiating a chargeback. Filing a dispute without prior communication may delay the resolution and complicate the process.

Misuse of Chargebacks
Submitting a chargeback for an order that has been delivered, or making false claims about product condition, is considered fraudulent activity. Such actions may result in further investigation and appropriate action where necessary.